Chatkit - AI Chatbot Built for Shopify Stores

Does Chatkit automatically stay in sync when I add new products or update my Shopify store policies?

Yes. Chatkit auto-syncs with your Shopify catalog and policies, so the chatbot's answers stay current as you add products, change inventory, or update return policies without manual intervention on your part.

Can Chatkit handle order status and returns questions, or does it only help with pre-sale product discovery?

It handles both. Chatkit answers pre-sale questions about sizing and compatibility, but also manages order status inquiries and returns questions, which are common reasons customers contact support.

How does Chatkit hand off conversations to my team when a customer issue gets too complex?

Chatkit escalates to your human agents with the full conversation context, so your team knows what the customer has already been asked and tried. This prevents customers from repeating themselves and lets your team solve the problem faster.

What happens to customer conversations while I'm using the free plan?

Chatkit does not publish details about data retention or feature limits on its free plan, so check its pricing page or contact the vendor directly before you set it live on your store to confirm what you get.